Patient Journey

Treatment Coordinator - ellevenWe offer a unique end-to-end service; our staff will care for you from the moment we first hear your voice up until your final review.

First impressions:
Our first impressions begin during a new patient enquiry phone call. We will try and obtain as much information as possible in order to arrange for you to see the most relevant member of our team.

Your initial appointment will be thorough: it involves both a clinician of the relevant specialty and our treatment co-ordinator. You’ll fill out a medical history questionnaire and we will take photographs and relevant X-rays that will complement our though clinical examination. This will be followed by a discussion on your bespoke treatment options and we will show you before and after photos of similar cases. All that is discussed will be detailed on a clinical report along with a letter to your referring dentist to keep them updated (if relevant).

Treatment:
No set of teeth are the same and no treatment plan is the same.Elleven Keep Calm Poster

If required, we will perform extractions, place fillings, inlays, crowns or bridges always ensuring that the patient is as comfortable and pain-free as possible during the procedure. We take just as much pride in this ‘bread and butter’ dental work as we do in our most cutting-edge treatments.

The real advantage to working in a practice with specialists from all the different dental disciplines is that we can take a team approach where necessary. If your teeth are not in the right place, Orthodontics may well be the best solution, problems with your gums may mean seeing our Periodontist, if you have worn or chipped teeth then Cosmetic Dentistry can deliver a beautiful smile or you may require an implant. Whatever the issue we have an expert at Elleven who can help you.

Post Treatment:
When your treatment is over, we’re pretty confident that we’ll have got everything right. However, to be on the safe side, we continue seeing patients for post-treatment review – a process which sometimes finishes two years after the end of treatment.

Throughout, we’ll be available any time of day, any day of the week, at the other end of the phone, to make sure any worries you have are completely settled.


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At elleven, we can help you to feel like a new person - with a whiter smile.
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